FAQs
Product
Are all your candles natural?
Absolutely! We are proud of the fact that we only source the best natural soy wax from North America. While it’s more expensive that other soy wax suppliers in China, we are confident that we are getting the 100% natural soy wax without any chemical additives or stabilisers. In fact our pure soy wax is so natural, it is considered food-grade!
What is soy wax – is it GMM free?
Soy wax is considered a vegetable wax that is derived from the oil of soybeans. After harvesting, the beans are cleaned, cracked, de-hulled and then rolled into flakes. The oil is extracted from the flakes and then hydrogenated. This process converts some of the fatty acids in the oil from unsaturated to saturated.
As a result of this process, it dramatically alters the melting point of the oil, making it solid at room temperature. The remaining soybean husks are commonly used in the animal feed industry. The USA and Canada grow the vast majority of the world’s soybeans.
In terms of the quality of the North American sourced soy bean wax, we have certification that our soy wax does not contain any genetically modified materials (GMM).
Why do you only use soy wax?
There are numerous reasons to use soy wax, even apart from the fact that it’s a natural product. First of all, soy wax is a completely renewable resource and will not run out – unlike paraffin wax, which is a by-product of petroleum. In addition to sustainability, a well-made soy candle will burn cleanly and slowly, much to the delight of your customers. In fact, soy candles will burn approximately 40–50% longer than a comparable candle using paraffin wax – and will not add CO₂ to the environment. Additionally, soy wax is water-soluble and easy to clean if you spill the wax.
What is so special about your cotton wicks?
We use American-made wicks that are specific for soy candles. They are a blend of cotton and paper wicks that are braided together to provide a clean and consistent burn. When burning, the wick will open into a bell shape, ensuring that the hottest part of the flame is in the middle of the wick, allowing it to draw out the scented soy wax. The braided wick also has a self-trimming feature to ensure it burns cleanly and safely.
Where are your soy candles manufactured?
Our soy candles are handmade by our local artisans in our factory located near the Darling Scarp, just 25 minutes south of Perth, Western Australia. No machinery is used in the pouring of candles – all are hand-poured with love by our crew.
Where do your fragrances come from?
Our premium fragrances are manufactured specifically for the Conscious Candle Company. These bespoke fragrances are made in Australia only for use in natural soy candles – each scent is made to our specifications by a bespoke fragrance company based in Sydney. Our premium fragrances always include the finest ingredients from around the world, along with quality natural oils, to create a unique and scentational aroma. Importantly, none of our fragrances contain harmful phthalates or synthetic colouring agents. SafeScents for you and your family - and your pets!
Do you have natural aromatherapy scents?
Yes, we do offer a range of pure essential oil blends for that 100% natural experience with pure soy wax and pure essential oils – appropriately called the AROMA range. We also provide an extensive range of pure essential oils in 25ml bottles.
How do I apply for a wholesale account?
Wholesale accounts can be requested via email at sales@consciouscandleco.com.au. Please outline your company, location, and whether you stock other brands of candles.
Do you provide private label candles?
Yes, we have a dedicated site that can assist you with all your private label enquiries – click here.
Ordering
What size should I buy?
We are renown for our 100 hour burn candles, which are found in our Esssentials range of candles. Different sizes are available and are noted in each candle description. There is sure to be a size that meets your requirements.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Where do you ship to?
At this time, we can only ship within Australia.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry?
